Software Developer – CRM – Senior

  • Contract
  • Toronto

EmpITsolutions EmpITsolutions

Job Title: RQ06765 – Software Developer – CRM – Senior

Duration: 12 months

Location: 40 St Clair Ave W. Toronto, Ontario

Estimated start date: 2024-07-02

Closing date: 27 May 6:00


This role is under a hybrid work arrangement and requires working 3 days in the office at 40 St. Clair Ave. West, Toronto and 2 days remote from home office within Ontario.


  • Conducts support, maintenance, prototyping and configuration of a complex Oracle Siebel Solution
  • Hands-on configuration and troubleshooting of issues of Siebel implementation and its integration with subsidiary systems such as PEP, ONE-KEY, ERDMS, Oracle Service Cloud, GIS (ArcGIS) in Development and Production environments
  • Development and configuration of integration of Siebel with other ministry applications using web services or other mechanisms
  • Conduct root cause analysis to troubleshoot and resolve defects/incidents resolve issues
  • Documenting processes and technical designs and updating build books
  • Provide accurate estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy
  • Engaging with LRC and program staff to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design process
  • Design and develop prototypes and proof of concepts
  • Document build books, working with LRC staff on actual implementation document performance measures of the new environments
  • Knowledge and experience to evaluate fit/gap analysis between high-level requirements and Oracle Siebel Public Sector capabilities
  • Research Oracle tools and techniques to inform / recommend improved design, functionality and/or performance
  • Develop unit testing scripts to confirm successful installation/configuration
  • Developing prototype integration framework to ensure the successful implementation using Open UI scripting, EAI, EIM, ETL web services and REST service
  • Develop build books, working with LRC staff on actual implementation; documenting performance measures of new environments
  • Plan and develop data migration and/or integration (ETL or web services) from other ministry solutions to the Siebel solution
  • Ensure compliance with I&IT and Communication standards and directives, (e.g. AODA, digital design principles and web style guides)
  • Ensure designs are re-sizable / scalable for multiple screen platforms
  • Recommend development and support technologies that provide more efficient code management
  • Ensure web pages are AODA compliant and are compatible across multiple browser technologies
  • Develop testing scripts to ensure integrity during change
  • Define diagnostic methods to help incident management
  • Engage with LRC staff to troubleshoot problems in DR/RR migration and LOV migration

Knowledge Transfer Requirements

  • Knowledge transfer is expected to occur throughout the duration of the assignment through regular meetings, touchpoints, and working sessions with LRC staff
  • All design, development, artefacts, and source code, including all relevant and complete documents must be transferred to the ministry in the designated repositories provided
  • Dedicated knowledge transfer sessions will be scheduled to ensure completeness of knowledge transfer and all documentation is shared, and allow LRC staff to ask clarification and/or follow up questions

Experience and Skill Set Requirements

Evaluation Criteria:

Solution Development Experience – 35%

  • 10+ years experience (including recent experience) solutioning and hands-on configuring complex Siebel Public Sector solutions including the use of integration with Siebel e-Services, Siebel Remote, Siebel EAI, EIM, SMARTScript, Web Services and Siebel BI Publisher
  • 5+ years hands on experience in developing RESTful service with JSON
  • 10+ years experience integrating with Single Sign On solutions like OID, ONe-Key, GO-PKI, and Public Secure
  • 5+ hands on experience customizing Siebel Open UI and PM/PR scripting
  • 5+ years hands-on developments experience with Siebel Smart Scripts and Task based UI
  • 4+ years hands on experience with Jscript boostrap framework
  • 10+ years experience developing unit testing scripts
  • 10+ years setting up and developing solutions with multi-organization data structures and data visibility
  • 10+ years experience configuring picklist and list -of-value (LOV) for multiple organizations and multiple languages
  • 2+ years experience configuring in Siebel IP 20.x
  • 5+ years experience developing integration using REST service
  • 5+ years experience with developing unit testing scripts to confirm successful installation

Technical Skills – 25%

  • 10+ years of demonstrated and hands on experience with Siebel Public Sector 8.x,
  • 10+ years with Siebel data modelling and EIM
  • 5+ years of hands on experience with Siebel OpenUI and PM/PR scripting
  • 10+ years demonstrated and hands experience with Siebel e-services, Siebel EIM, BI Publisher reports, Javascript, HTML5 and CSS.
  • 5+ years demonstrated and hands experience with the planning of ETL migrations of data from legacy solutions to the new Siebel solution using tools like EIM and development of custom data loaders
  • 10+ years demonstrated and hands experience with Siebel EAI, Web Service, Data transformation and integration

Installation, Design, Configuration, Integration and Troubleshooting – 20% 

  • 10+ years of hands on experience installing, designing and configuring complex Siebel Public Sector systems including use of Siebel ADM, Oracle OID for single Sign on authentication and Siebel server to server encryption for high sensitive data.
  • 10+ experience troubleshooting and resolving issues of large complex Siebel Public Sector that including integration with several systems and use of Single sign-on.
  • 10+ years of hands on experience in integrating Siebel Public Sector with non-Siebel systems like ESRI, Address Lookups (e.g Canada Post), SaaS solutions like Oracle Service Cloud and traditional middlewares like BizTalk
  • 10+ years of hands on experience on development best practices and standards with Siebel Repository
  • 5+ years of demonstrated and hands on experience on AODA, WCAG and assistive technologies
  • Experience and understanding of Workspace and parallel development
  • Experience with evaluating and documenting Siebel upgrade paths

Methodologies, Documentation and Soft Skills – 20%

  • Demonstrated knowledge and understanding of Oracle development methodologies, tools, and resources
  • Demonstrated experience with documentation of technical blueprints, build-books and procedure manuals
  • Experience with documenting processes and enhancement build books
  • Demonstrated ability to research and recommend Oracle tools and techniques that could be leveraged
  • Experience with developing prototype build books
  • Experience with documenting performance measures of the new environments
  • Experience working in an agile project delivery team
  • Excellent analytical, problem-solving and decision-making skills
  • Strong collaboration skills with a proven track record for building strong working relationships
  • A demonstrated team player with a track record for meeting deadlines
  • Strong verbal and written communication skills
  • Strong communication skills to present technical designs/solutions to business clients

Must haves:

  • Siebel Public Sector 8.x (10+ years) with 2+ year experience with Siebel IP2018+
  • Siebel data model (10+ years): Data model extension, EIM
  • Siebel Remote (10+ years): Docking Object, Siebel Anywhere
  • Siebel OpenUI (7+ years): PM/PR Scripting
  • Siebel Smart Scripts and Task Based UI (5+ years)
  • Siebel e-Services ( 10+ years)
  • Siebel EAI, EIM, BI Publisher Reports (10+ years)
  • Oracle Service Cloud (OSC)
  • Java™ Enterprise Edition (J2EE), Java™, JavaScript, jQuery, Jscript bootstrap framework, HTML 5, and CSS (5+ years)
  • REST web service (using JSON) (5+ years)

Nice to have:

AODA, WCAG and Web accessibility

Phone Number: 647-490-7552